We provide specialized winterization services to safeguard your pool during the off-season, and when spring arrives, we handle the thorough opening process.
Welcome to The Gonzalez Cleaning LLC
We provide specialized winterization services to safeguard your pool during the off-season, and when spring arrives, we handle the thorough opening process.
Welcome to The Gonzalez Cleaning LLC
At the gonzalez cleaning Cleaners we understand that circumstances may arise that require you to cancel or reschedule your cleaning appointment. To provide clarity and transparency, we have established the following cancellation policy:
We require a minimum of 24 hours’ notice for cancellations or rescheduling of cleaning appointments.
If you need to cancel or reschedule your appointment, please contact us at least 24 hours before the scheduled start time.
Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment will be considered late cancellations. In the event of a late cancellation, a cancellation fee may apply.
For late cancellations, a cancellation fee of 50% may be charged.
The cancellation fee will be assessed to cover any costs associated with scheduling adjustments and lost opportunities to provide services to other clients as well as loss wages to our cleaners.
If you need to reschedule your cleaning appointment, we will make every effort to accommodate your new preferred date and time, subject to availability.
Rescheduling requests should be made at least 24 hours before the original scheduled appointment.
We understand that unforeseen circumstances may arise, such as sudden illness or emergencies, which may necessitate last-minute cancellations.
If you experience exceptional circumstances, please contact us as soon as possible, and we will work with you to find a suitable solution.
All cancellation or rescheduling requests must be communicated directly to our customer service team via thegonzalezcleaning.com
We value your time and our commitment to providing reliable cleaning services. By adhering to this cancellation policy, we can efficiently manage our schedule and serve all of our clients effectively. We appreciate your understanding and cooperation.